Accommodation will be held at the following hotels. We recommend you book at least 60 days prior to the conference as hotels require unsold rooms to be released at 90, 60 and 30 days prior.

Within 30 days of the conference you will need to contact the hotel directly to see if the Conference rates are still available and whether there is any availability.

All rates are per room, per night and do not include breakfast, unless otherwise specified.

The Ville Resort

The Ville Townsville

Sir Leslie Thiess Drive, Townsville
Conference Venue

Deluxe Hotel Room – $199 per room, per night
*room only

Resort Hotel Room – $229 per room, per night
*room only

The Ville Resort features 194 hotel rooms including suites with balconies, all showcasing the very best views Townsville has to offer – overlooking Magnetic Island or the marina and iconic Castle Hill.

Cancellation Policy

Cancellations with 14 days of arrival and no shows will incur a cancellation fee equal to one nights accommodation.

Rydges Southbank Townsville

2020 SARRAH - Rydges Townsville

23 Palmer Street, Townsville
25 minutes walk to conference venue

Deluxe Queen – $149 per room, per night
*room only

2 Bedroom Apartment – $169 per room, per night
*room only

Sitting in the heart of Townsville on Palmer Street, Rydges Southbank Townsville offers business and leisure travellers alike a premium location in the Central Business District close to shopping, dining and entertainment. Our boutique Townsville accommodation is the gate to Magnetic Island and the Great Barrier Reef and offers unparalleled views of Townsville City, Castle Hill and Ross River Marina.

Cancellation Policy

Cancellations received within 30 days of arrival will incur a cancellation charge equal to the entire stay’s accommodation rate.
Cancellations within 14 days of arrival and no shows will incur 100% cancellation fees.

Hotel Grand Chancellor Townsville

2020 SARRAH - Hotel Grand Chancellor Townsville

334 Flinders Street, Townsville
21 minute walk to conference venue

Standard Twin – $149 per room, per night
Room Only

Standard King – $149 per room, per night
Room Only

Executive King – $164 per room, per night
Room Only

The 4 star Hotel Grand Chancellor Townsville, situated in the heart of the business and shopping districts, is fondly known locally as the ‘Sugar Shaker’, due to its unusual shape. Being Townsville’s tallest building, the hotel offers stunning views across the city, Castle Hill and towards Magnetic Island, from our range of contemporary guests rooms and rooftop pool.

Cancellation Policy

Cancellations within 14 days of arrival, and no-shows will incur 100% full cancellation fees.

Quest Townsville

2020 SARRAH - Quest Townsville

30 – 34 Palmer Street, Townsville
25 minute walk to conference venue

Studio Apartment – $205 per room, per night
Room only

One Bedroom Apartment – $245 per room, per night
Room only

Quest Townsville is centrally located in the heart of the city’s dining precinct and offers central Townsville accommodation within walking distance of an array of award winning cafés, restaurants and convention facilities as well as easy access to Magnetic Island. Attractions surrounding the hotel are The Strand (Townsville’s dining, shopping and entertainment precinct), Entertainment Centre and SeaLink Ferry and Barg terminals.

Cancellation Policy

Full payment will be charged to your credit card 14 days prior to arrival if you do not wish to pay in full now.
Cancellations within 30 days of arrival will incur 100% cancellation fees.


You can book accommodation when registering for the conference. The online registration form allows you to book any available rooms.

You need to provide credit card details, which will be forwarded to the hotel to guarantee your booking.

Please email us your accommodation requirements if you have already registered for the conference.

Changes and Cancellations

Please note the cancellation policies listed for each hotel. Cancellations and no-shows will attract a fee of at least one night’s accommodation. However, each hotel’s policy varies and late cancellations and no-shows may be charged for all the nights booked.

Please email us any cancellations and date changes.


Accommodation and incidental expenses need to be settled using a credit card when you check out.

Please email us if you wish to be invoiced for your accommodation with your registration. Any pre-payments made to Conference Design will be forwarded to your hotel. Pre-payments need to be received 30 days prior to the conference.

Early Check-in Requests

Early check-in and late check-out requests are subject to availability on the day and cannot be confirmed by Conference Design.

You can enter special requests for early check-in in the “Special Requests” field of your reservation. The hotel will do its best to accommodate your request on the day. Please enquire about the status of your request at the front desk upon check-in.

Book Direct

Oaks Gateway Suites stands among the very best serviced apartments in Townsville, boasting contemporary hotel rooms and self-contained apartments on Palmer Street, offering proximity to restaurants, bars and leisure activities. Stunning views of the river and city can be witnessed from your balcony or our spectacular elevated infinity-edge swimming pool.

Spacious, affordable and comfortable Oaks Metropole Hotel is a great option for those wanting to make the most of Townsville with access to local dining and attractions, in the comfort of fully serviced and spacious apartment living.

Click here to book –